Landmark Cars Limited and its affiliates, subsidiaries & associate companies, as the context may require, (hereinafter referred individually and/ or collectively as “Landmark”) is/are concerned about the privacy of the data and information of the users (hereinafter referred to as “Your Information”) accessing this website through various internet enabled devices or otherwise by using / availing any of Our service or product.

This Privacy Policy is to help You understand how We collect, use, store, process, transfer, share, and otherwise deal with and protect all Your information when You visit Our website, communicate with us, visit Our offices, showrooms, workshop, service centres or attend Our events, or use Our products and/or services among other activities further described within the Privacy Policy.

The term “We”/ “Us” / “Our” used in this Privacy Policy refers to Landmark and "You" / "Your" /"Yourself" refer to the users, who visit or access or use Our website or otherwise uses or avails any of Our products and/or services.

Acknowledgement

Please read this Privacy Policy carefully. You indicate that You understand, agree, and unconditionally consent to this Privacy Policy. Hence by visiting Our website or by using / availing any of Our products and/or services, You hereby give Your unconditional consent to Landmark for collection, use, storage, processing, sharing and transfer and disclosure of Your information as set out herein.

You acknowledge that You have all legal rights and lawful authority to share the information with Us and further acknowledge that collecting, sharing, processing, and transferring information provided by you, shall not cause any loss or wrongful gain to You or any other person. Furthermore, You are responsible for ensuring that the information you provide is accurate, complete and current.

Collection of Your Information

We may collect the following information submitted to Us when You provide it to Us through Our website or through other means, which includes Personal and Non-Personal Data:

Personal Data is any information about an individual who is identifiable by or in relation to such information and includes:

• Identity Data including first name, last name, username, or similar identifier;
• Contact Data including addresses, email addresses and contact numbers;

Non-Personal Data is an information other than Personal Data and includes:

• Technical Data includes browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices that You use to access this website;
• Usage Data includes information about how You use Our website, products and services;
• Marketing and Communications Data includes your preferences in receiving marketing from Us and Our third parties and Your communication preferences;

Processing of Personal Data

We have set out below, in a table format, a description of the ways We may process your personal data.

In order to contact You and to send offers and invitations to events:

Processing operations carried out

Personal data processed

To communicate with You via email or through phone calls or through any other communication mediums; To communicate on Our social media; To answer Your questions; To store information from Our communication with You so that We can refer to it when necessary; To alert You to new features or enhancements to Our services; To send communications to You about Our or Our affiliates’ current services, new services or promotions and opportunities for You; To contact You to provide You with relevant marketing communications directly and/or through Our service providers. To contact You by telephone, post or email in order to provide relevant marketing, create an offer for You and invite You to Our event; To share with other third parties to contact You in relation to offers which may be of interest to you; To conduct market research and surveys for improving Our products and services; To measure or understand the effectiveness of advertising and outreach.

Name; Email address; Contact number including phone number and WhatsApp Number.

To analyse how Our website is Used when You visit Our website:

Processing operations carried out

Personal data processed

To analyse how You use Our website with the aim of improving Our products and services. We use certain analysis tools for this purpose; To process personal data We collect to optimise function and download speed and to adapt the website to suit You as a visitor. To ensure that Our site and Our services function in an effective manner for you; To send You important information regarding the website, changes in terms and conditions, user agreements, and policies and/ or other administrative information.

IP address; Your geographic location; Other information about how You use the website.

To show You tailored offers from Us on other sites You visit:

Processing operations carried out	Personal data processed
To process the data to show offers and new products which We believe are of interest to you and to promote our product and/or services. We show marketing tailored specifically for You on Google, Facebook, LinkedIn and/or Instagram as well as other websites You visit. We do this based on the data these parties already have about You and such data as We have collected.	IP address; Your geographic location.

To help You book a test drive slot via Our website when You contact Us to book a test drive and to facilitate the purchase:

Processing operations carried out

Personal data processed

To make it possible to book a test drive slot on Our website; To facilitate Your potential purchase of a vehicle; To provide information relating to any query via email, call or through any communication mediums;To provide finance options available and share the necessary information with the finance companies, finance intermediaries/service providers We work with; To provide insurance options available and share the necessary details with the insurance companies, insurance brokers and other insurance intermediaries/ service providers We work with; To provide offers for the sale of value-added products including accessories, enhancement products, annual maintenance facilities, warranties etc; To alert You to new features or enhancements to Our services; To share with other third parties to contact You in relation to offers which may be of interest to you.

Name; Email address; Contact number including phone number and WhatsApp number; Financial data, if any, collected by us.

To facilitate finance arrangements for a prospective purchase when You request for information relating to finance options with us:

Processing operations carried out	Personal data processed
To provide finance options available and share the necessary information with the finance companies, finance intermediaries / service providers We work with.	Name; Address and email address; Contact number including phone number and WhatsApp number; Financial data, if any, collected by us.

To facilitate insurance arrangements for a prospective purchase when You request for information relating to insurance options with us:

Processing operations carried out	Personal data processed
To provide insurance options available and share the necessary details with the insurance companies, insurance brokers and other insurance intermediaries / service providers We work with.	Name; Address and email address; Contact number including phone number and WhatsApp number; Financial data, if any, collected by us.

To facilitate Your purchase with us:

Processing operations carried out

Personal data processed

To administer and register Your purchase of a vehicle, tyres or accessories; To implement payment; To complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase; To supply the vehicle, tyres or accessories purchased; To facilitate Your financing of the vehicle if You have chosen this at the time of purchase and share the necessary information with the finance companies, finance intermediaries / service providers We work with; To facilitate insurance for Your vehicle if You so choose at the time of purchase and share the necessary details with the insurance companies, insurance brokers and other insurance intermediaries / service providers We work with.

Name; Address and email address; Contact number including phone number and WhatsApp number; Information about Your purchase (which vehicle, vehicle accessories or vehicle service You have purchased); Payment information; Information about Your purchase (which vehicle, vehicle accessories or vehicle service You have purchased); Financial data, If any, collected by us.

To facilitate service requests for Your vehicle:

Processing operations carried out	Personal data processed
To facilitate any service requests in relation to Your vehicle such as repair or maintenance.	Name; Address and email address; Contact number including phone number and WhatsApp number; Information about Your vehicle for which service request has been generated; Information about Your vehicle insurance; Information about previous work carried out on Your vehicle including related invoices if You are purchasing a vehicle service, e.g. repairs or servicing.

To administer customer service cases and handle warranty, complaints or other claims:

Processing operations carried out	Personal data processed
To respond to and handle Your customer service cases by email, telephone or Our website; To handle potential warranty or complaints or other claims; To initiate potential claims.	Name; Address and email address; Contact number including phone number and WhatsApp number; Information about Your purchase; Information from Our current and past communications with You in connection with Your customer service case or claim, such as information about Your purchase and past cases.

To follow up on Your purchase and improve Our products and services:

Processing operations carried out	Personal data processed
To follow up on Your purchase by sending relevant reminders, updates and marketing related to the product or service You purchased, such as about servicing or possible upgrades and add-on purchases; To share Your personal data with Our group companies, accessory dealers, and/or vehicle manufacturers so that follow-up is possible;	Name; Email address; Contact number including phone number and WhatsApp number; Information about Your purchase.

To identify potential safety breaches and to comply with regulatory requirements and to defend Us in the scenario of a legal proceeding:

Processing operations carried out

Personal data processed

To investigate potential breaches, or to protect the rights, property, or safety of Landmark and the Users of our website; To adhere to all applicable local or foreign laws, regulations, policies, directives, judgments, and court orders. This includes fulfilling any contractual obligations arising from agreements with governmental authorities, regulators, enforcement agencies, or any similar entities, as well as responding to requests issued by such parties; To establish, exercise, or defend our legal rights in connection with existing or prospective legal proceedings.

Name; Email address; Contact number including phone number and WhatsApp number; Information about Your purchase.

Sharing, Transfer or Disclosure of Your Information:

Any service or product provided through Us may be provided either by Landmark or its vendor, dealer, and other third parties (“Other Entities”) which are associated with Landmark to render the services or provide products through website or otherwise. You acknowledge and agree that Landmark may share, disclose, transfer or part with Your Information to Other Entities depending upon the type of product or service You are looking for.

Your consent shall be considered valid for sharing Your Information to any third party in the case of a merger, sale, restructuring, acquisition, joint venture, assignment, transfer, or any other disposal of part or all of our business, assets, or stock including during bankruptcy or winding up.

In addition to this, Landmark reserve the right to share Your Information with any Government Agency or other authorized law enforcement agencies mandated under law to obtain Your Information for the purpose of verification of identity or for prevention, detection, investigation including but not limited to cyber incidents, prosecution, and punishment of offences etc.

Cookies

Cookies are small files stored on Your device that aid in providing Our services. They don't contain Personal Data. We use "cookies" and similar data collection technologies on Our pages to analyse web page flow, measure promotional effectiveness, and enhance trust and safety. We may use these technologies to provide targeted information based on Your interests. Most are "session cookies," automatically deleted when You close Your browser.

Payments

We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com

Security

To protect your Personal Data, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Retention of Data

We will only retain Your personal data for as long as reasonably necessary to fulfil the purposes We collected it for, including for the purposes of satisfying any legal, regulatory, and/or reporting requirements. We may retain Your personal data for a longer period in the event of a complaint or if We reasonably believe there is a prospect of litigation in respect to Our relationship with you.

Withdrawal of Consent

You have the right to withdraw the consent for any purpose You earlier consented to by writing to Us at grievance@grouplandmark.in any time You want.

European Union (EU) privacy/data protection rights

EU General Data Protection Regulation (GDPR) has provided the below rights to the EU residents:

• Right to information;
• Right to access the Personal Data that are processed;
• Right to erasure (“Right to be forgotten”);
• Right to rectification;
• Right to restriction of processing;
• Right to data portability of the Personal Data supplied to Us by the EU resident;

• Right to object (opt-out) to processing.

EU residents can exercise these rights by raising a request directly at grievance@grouplandmark.in with specific requirements.

Grievance Redressal

If You have any further questions about the process to exercise these rights or any grievance with respect to how We are handling Your personal data, You may contact the Responsible Privacy Personnel at grievance@grouplandmark.in

Change in terms of the Privacy Policy

This privacy policy is subject to change. It would be reviewed periodically upon any major changes in Acts / Rules/ guidelines/ technologies/processes/ services etc. Any changes and the reviewed policy will become effective when published and it will come into effect immediately. We request You to regularly check this Privacy Policy from time to time to keep You apprise of changes made. Your continued use of Our website gives Your unconditional acceptance to such change in terms of Privacy Policy.

Address

Landmark House

S G Highway, Thaltej Circle,

Near Gurudwara, Ahmedabad,

Gujarat 380059